Privacy Policy
Privacy Policy
Effective Date: January 1, 2026
Company: iXpressGenes, Inc. (“iXG,” “we,” “our,” or “us”)
Website: https://ixpressgenes.com
1. Introduction
iXpressGenes (“iXG”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with us online.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide Voluntarily
This may include:
Name
Email address
Company name
Job title
Phone number
Any information you provide through contact forms, demo requests, or downloadable resources
We collect this information when you:
Fill out a contact form
Download a resource
Request a consultation
Email us directly
Subscribe to updates
B. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring URLs
This information is typically collected through cookies and analytics tools.
3. How We Use Your Information
We use collected information to:
Respond to inquiries and requests
Provide requested downloads or resources
Schedule consultations
Improve our website and user experience
Send relevant business communications
Analyze website performance and usage trends
Comply with legal obligations
We do not sell your personal information.
4. Cookies & Tracking Technologies
Our website may use:
Cookies
Analytics tools (e.g., Google Analytics or similar platforms)
Marketing automation tools
These technologies help us understand website usage and improve performance.
You can modify your browser settings to decline cookies, though some features of the website may not function properly.
5. Email Communications
If you provide your email address, we may send:
Requested resources
Business-related updates
Relevant product or service information
You may unsubscribe at any time using the link included in our emails.
6. Data Sharing & Disclosure
We may share information with trusted third-party service providers that help us operate our business, including:
Website hosting providers
CRM or marketing automation platforms
Analytics providers
We require these providers to protect your information.
We may also disclose information if required to:
Comply with legal obligations
Protect our rights
Prevent fraud or security issues
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
However, no internet transmission is completely secure. We cannot guarantee absolute security.
8. Healthcare & Laboratory Information
If you are a patient whose sample is processed through iXpressGenes via a healthcare provider, your personal health information is governed by applicable healthcare privacy laws and agreements between iXG and the ordering provider.
Our public website is not intended for submitting personal medical data.
9. Data Retention
We retain personal information only as long as necessary to:
Fulfill business purposes
Comply with legal obligations
Maintain appropriate business records
10. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
Access to the information we hold about you
Request correction of inaccurate data
Request deletion of personal data
Withdraw consent to communications
To exercise these rights, please contact us at:
Email: info@ixpressgenes.com
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Email: info@ixpressgenes.com